Deliveries and returns

ETI will use its best endeavours to meet the estimated delivery times, but cannot accept any liability whatsoever for failure to do so.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

UK Delivery Charges

Standard UK Mainland via Royal Mail:

£5.00 (ex VAT)  - orders up to £24.99 

FREE DELIVERY  - orders over £25 

Next Day UK Mainland via courier:

Next day delivery is available on all orders, but will incur the following surcharges. To guarantee your order for next day delivery by carrier, orders must be received before 1pm. Next day is not available for off-shore and remote delivery addresses:

£9 - next day anytime

Channel Islands via Royal Mail:

£5.00 (ex VAT)  - orders up to £47.99

£6.00  - orders over £40

The above carriage prices are a general guide. All consignments valued over £1,000 are charged at cost (approximately 1.5% of order value) and include a 1% insurance levy. The company reserves the right to charge extra delivery charges for any abnormal packages and for all off-shore addresses i.e. N. Ireland, Isle of Man, Isle of Wight and the Isles of Scilly. Please note: off-shore addresses can take up to 3/4 days for delivery.

EU & International Delivery & Charges

Due to currency fluctuations International delivery charges will be calculated at checkout.

Import Taxes or Customs Clearance Charges (where due) for shipments outside the UK to EU and International countries are not included in the carriage price. Should any order be refused to avoid payment of such fees, the return carriage charges and additional costs will be passed on to the customer/buyer/patron to fulfil. By completing an order you are accepting these terms and conditions of sale.

Please note: Due to ongoing disruption caused by the Coronavirus Pandemic and border issues post Brexit, there are on occasion some logistical issues for couriers resulting in delivery delays. Despatch times and delivery dates are sometimes subject to unavoidable delays so please allow extra time for orders to be received. You will receive notification as soon as your order is shipped.

RETURNED GOODS

A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to ETI within 30 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser's requirements, can be returned for credit unless previously agreed with ETI. This does not affect your statutory rights.