Thermapen repairs and servicing

One of the true advantages of being a manufacturer is that we know how our products work and how to repair them.  Thermapen is committed to supporting our customers and our Service Department is equipped with the best resources and all repairs and servicing are undertaken in-house to give an unrivalled after-sales-service.

Our qualified and experienced technicians offer the following services:

• Thermapen repair and servicing (extended 1 year guarantee on repairs)
• Thermapen recalibration 
• rapid turnaround - normally within 5 days

The vast majority of damaged Thermapens can be repaired.  Naturally, there is a charge but we wish to encourage you, the customer, that it can be cost effective to repair rather than replace.

When returning your Thermapen for repair/service, please include the following information:

• Sender's name
• Company name (if applicable)
• Address
• Telephone number 
• Brief description of the problem to assist in rapid diagnosis. 

Download the returns  form here