GDPR Cookies & Privacy Policy

This Privacy Notice outlines how your personal information is treated and forms part of our Terms and Conditions. Your statutory rights are not affected.


Cookies are small text files that a website transfers to a site visitor's computer for added functionality, or for tracking website usage. We do not use cookies in order to gather personal information such as a person's name or email address, other than during the purchase and checkout process. Cookies are only used to collect strictly necessary information during the shopping process, and to add goods to your online shopping account. We also use them to enable analysis of user trends to provide you with a better browsing experience. Use of cookies is an industry standard and many web sites use them. If you do not wish to accept these cookies from our website, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. Denying these cookies will mean that online shopping will not be possible and you will need to order from us by telephone or fax.

Data Protection

ETI is committed to protecting your privacy and we comply with the data protection laws applicable to the UK.

Collected Information

When you order we need to know your name, e-mail address and delivery address and credit/debit card number and expiry date. This allows us to process and fulfil your order. We also request your telephone number(s) so that we can contact you easily if required. When entering the checkout phase of any purchase your details are maintained within a secure internet system, and any credit card details are destroyed after seven days.

Information Use

We use the information collected from you to process orders, provide relevant software updates and to improve your shopping experience. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes if you have entered the appropriate details. We do not sell, trade or rent your personal information to others.

Mailing List Subsciption

By subscribing or opting in to our newsletter service, we may include your name, address and email on our mailing list in order to inform you of offers for goods or services from our company that may be of benefit to you. Any email/marketing material from ETI will only be sent to you if you have actively subscribed to our mailing list. To ensure we never send unwanted emails, subscribing to our list requires a double opt-in. Your email address will never be passed on to any third party. If for any reason, you receive unsolicited, unwanted mail from us, please contact our office directly where your details will be removed from our system. We may, if you reside outside the United Kingdom and are a commercial customer, pass on your order to our nearest authorised distributor. This is done solely to expedite your order, and for no other purposes.

General Data Protection Regulation

Under the GDPR, you have the following rights:
  • The right to be informed about our collection and use of your personal data. ​
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability.
All Thermapen customers with an account may sign in and edit any personal information by signing in via the 'my account' linked below. This section enables tracking of order history, editing of personal data and addresses, and further information relevant to account customers regarding GDPR. Non-account customers may ask us to supply, edit or delete personal data gathered by using the contact form on the Customer Care page, link below.


Emails are sent over the public network and cannot be assumed to be secure. Internally, we will treat the information in strict confidentiality. If you have subscribed to our mailing list we may use your details to send you information that we believe would be of interest. However you can inform us at any time that you do not wish to receive such information. Contact may be made via our website, here, emailed to, or sent to our office at, ETI Ltd, Easting Close, Worthing, West Sussex, BN14 8HQ.

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