Your Thermapen
How do I begin using my Thermapen?
The moment you open the probe, your Thermapen is ready to go. It will immediately start displaying the current temperature at its tip.
Learn how to use your thermometer properly by watching the video: How to Use a Meat Thermometer.
How do I turn my Thermapen on and off?
There are no buttons on your Thermapen. It simply turns itself on when you extend the probe and off when you close the probe. The Thermapen One also has a motion-sensing sleep mode, automatically turning off the instrument when set down and re-awakening when picked up again.
How long will my Thermapen last?
Designed for chefs, Thermapens are built to withstand frequent use for many years, which is why they come with generous guarantees: five years for the One and two years for the Classic. Plus, the battery lives are long: 1,500 hours on the Classic and 2,000 hours on the One. If you use your Thermapen for an hour a day, that means the battery life would last between four and a half to five years.
Can I change the temperature from °C to °F on the display?
Yes, the Thermapen allows you to do this. Please see our range of 'How To' videos which demonstrate how to change the display on each model of Thermapen.
Can I change the temperature reading from 0.1 to 1 °C?
Yes, the Thermapen ONE allows you to do this. Please see the operating instructions.
Why does the temperature keep changing on my Thermapen?
If you find that the reading on your Thermapen keeps changing, that’s because the temperature at the probe tip is changing. The probe is super responsive and will react to the exact temperature it reads. Therefore, the reading will only stabilise if the temperature you’re checking stabilises.
What makes my Thermapen so accurate?
Your Thermapen has a micro-thermocouple located at the very tip of its probe shaft; technology which is only found in professional-grade thermometers and is what sets your Thermapen apart from other digital "instant-read" thermometers. As the micro-thermocouple is so small, your Thermapen only needs to be inserted 3 mm to get an accurate reading.
What sets the Thermapen aside from its competitors?
The Thermapen is the fastest, most accurate and sensitive thermometer on the market. Our products are hand-manufactured at our factories in Worthing, West Sussex. Each Thermapen is supplied with a certificate of calibration, certifying that it was hand-calibrated in a laboratory against a precision thermometer and found to be accurate at 0 °C (ice point) and 100 °C (boiling point).
This certificate of calibration is traceable, via international agreement, to all major National Standards including UKAS and NIST.
Maintaining Your Thermapen
How can I clean my Thermapen probe?
As your Thermapen is exposed to uncooked meat, it is important your probe is cleaned thoroughly each time. Any non-tainting, anti-bacterial wipes or spray cleaner and paper towels can effectively sanitise your Thermapen’s probe tip.
How can I clean the body of my Thermapen?
Although the Thermapen ONE & Professional are waterproof and can survive short-term submersion, they cannot be put in the dishwasher. The safest, most hygienic way to clean the body of your Thermapen is using anti-bacterial wipes or spray cleaner.
What if my Thermapen breaks?
The Thermapen ONE has a 5-year guarantee, the Classic and the Professional have a 2-year guarantee, we will therefore attempt to fix or replace your Thermapen within this time. If your Thermapen breaks due to customer misuse or is outside its guarantee, our dedicated service team will still endeavour to fix your Thermapen, however this will incur a charge. Please visit our service & repair page for further information.
How can I change the battery on my Thermapen ONE?
• Thermapen ONE - 1 x AAA
Please see the video which demonstrates clearly how you can change the battery on your Thermapen ONE.
A low battery symbol will appear when the battery needs replacing, in this condition the backlight is set to a low level to save battery life. The instrument continues to measure accurately but we recommend that the battery is changed as soon as possible.
To replace the battery, loosen the battery cover screw using a Pozi (PZ1) screwdriver to remove the battery cover. Replace with a single AAA battery noting the polarity. Tighten the battery cover screw until the battery cover is snug onto the seal. Do not over-tighten.
If you are having any issues replacing the batteries, just contact us and a member of our dedicated team will be in touch to assist.
How can I change the battery on my Thermapen Classic?
• Thermapen Classic - 2 x 3 volt CR2032 lithium coin cell
Please see the video which demonstrates clearly how you can change the battery on your Thermapen Classic.
A battery symbol indicates that the batteries will need replacing. The instrument continues to measure accurately but we recommend that the batteries be changed as soon as possible.
To replace the batteries, remove the battery cover using a coin. Remove the batteries by pulling the battery retaining clip back whilst holding the unit upside down. Replace both batteries, positive side up, replace cover.
If you are having any issues replacing the batteries, just contact us and a member of our dedicated team will be in touch to assist.
How can I change the battery on my Thermapen Professional?
• Thermapen Professional - 1 x AAA
Please see the video which demonstrates clearly how you can change the battery on your Thermapen Professional.
A low battery symbol will appear when the battery needs replacing, in this condition the backlight is set to a low level to save battery life.
The instrument continues to measure accurately but we recommend that the battery is changed as soon as possible.
To replace the battery, remove the battery cover with a pozi (PZ1) screwdriver. Remove the battery by pulling the battery retaining clip back (do not over extend). Replace the battery, positive end first before screwing the battery cover back down.
Please note: Do not use excessive force when refitting the battery cover ensuring it is compressed against the seal.
If you are having any issues replacing the batteries, just contact us and a member of our dedicated team will be in touch to assist.
Cooking with Your Thermapen
What can I use my Thermapen to take the temperature of?
Meat, fish, cakes, breads, confectionery, chocolate, reheated food, liquids…Bath water…Margheritas?! Its versatility is endless.
Where do I insert the probe to get an accurate reading?
To get an accurate reading with your Thermapen, insert the probe tip into the thickest part of the food you are taking the temperature of. With meat, make an effort to avoid any obvious bone or gristle.
How to take an accurate reading of liquids?
The best way to take an accurate reading of liquids is firstly to stir the liquid. Follow this by stirring the thermometer probe through the liquid, watching the temperature change as it moves through.
How do I know what temperature to cook certain foods to?
Each Thermapen comes with a temperature guide which will tell you the exact temperature you need to cook certain foods to achieve cooking perfection. We also have those temperatures listed here.
Head over to our blog which provides further tips, advice and info when cooking with a Thermapen; including the importance of resting and carryover cooking, which is vital to take into consideration when cooking meat.
Cooking in an Air Fryer Using a Cooking Thermometer
Should you cook to temperature in an air fryer?
Yes, you should! Cooking to temperature to ensure perfectly cooked food is just as important with an air fryer as with an oven, hob or BBQ. In a hot air fryer, cooking times differ from other cooking methods; they can be longer than deep fat frying but shorter than roasting/baking. It's therefore so important to cook to temperature for perfectly cooked food, every time.
How to cook to temperature in an air fryer?
There are two types of thermometers suitable for an air fryer, an instant-read thermometer or a wired thermometer.
Instant-read thermometer.
Cook how you usually would using your chosen air fryer. During the cook insert your instant-read thermometer into the thickest part of your meat or fish to read the temperature. Keep cooking and spot-checking until the desired temperature has been reached. We recommend our Thermapen thermometer as the best instant-read thermometer suitable for an air fryer.
Wired thermometer.
Using a wired thermometer is the second option when cooking in your air fryer. Simply insert the probe into the thickest part of your meat/fish shut the lid/door, set your desired temperature and watch the device climb until this temperature has been reached. We think our DOT digital oven thermometer is the best wired thermometer for cooking to temperature using an air fryer.
Is using a thermometer safe when cooking with an air fryer?
Cooking in an air fryer is a different environment to cooking in an oven. Some meat thermometers may not be able to withstand the heat in an air fryer, so you must be careful. However, our Thermapen thermometer probes can withstand temperatures up to 300°C, so they are completely safe to use when cooking with an air fryer.
What can you take the temperature of when cooking in an air fryer?
Any food you would normally temperature-check. Meat, fish, poultry, breaded or battered foods, basically anything!
What temperature should I cook meat/fish to when cooking in an air fryer?
Standard temperatures apply when cooking to temperature in an air fryer. Head over to our temperature guide to see recommended temperatures for different types of cooks.
Thermapen Website Upgrade FAQ
Why can’t I log in with my old Thermapen account?
We’ve moved to a brand-new website to make shopping faster, easier, and more secure. For safety reasons, passwords and account details couldn’t be transferred. You’ll need to create a new account next time you shop — it only takes a minute.
What happens to my past orders?
Your old order history won’t appear in your new dashboard, but don’t worry — we still have all your records on our system. If you need details of a past order or an invoice, our UK sales team will happily help. Just contact us.
What if I need to download my old invoices?
No problem! While your old invoices won’t automatically appear in your new account, we still have full access to them. If you need copies, just contact us, and they’ll send them over.
Do I have to create a new account to shop?
No, you can still place an order as a guest. But if you want to save details for future purchases, creating a new account is quick and simple.
Will my new account affect warranties or registrations?
Not at all. Any warranties or registrations you’ve already completed remain valid — your purchase records are safe with us.
Online Shop Help
Shopping & ordering
How does it work?
• Order from our website – Purchase the product(s) via our check out system, selecting which delivery service you’d like.
• Receive a confirmation email – You will receive a confirmation email shortly after purchase.
• Tracking/Delivery – You can see the progress of your order in your Thermapen account; however we will send you a dispatch email once your order has been shipped.
• Delivered – If ordered via a courier service a signature is required before its handed over to ensure your item(s) arrive in your hands safely.
How to set up an account?
It’s quick and easy to create a Thermapen customer account – just follow the link here. All we require is your name and contact details. Creating an account means faster checkout and easy one-click reorders.
Discount Codes
Our promotional discount codes only apply to full-priced items on our website. You are unable to use a discount code in conjunction with any other promotional offer or discount code. Discount codes can only be used once per user. If you have any issues, please contact us.
Payment
You can pay for your Thermapen orders securely with your bank card. We accept payment cards such as Visa, Mastercard or Amex.
How does it work?
1. Enter the details on your bank card.
2. Follow the instructions on the screen.
3. Confirm your identity with the relevant security method.
4. You will be taken back to the Thermapen website where you will receive confirmation of purchase.
Shipping & Delivery
What are the UK delivery options?
• UK Standard Courier arrives within 3-5 working days. Excludes Northern Ireland.
• UK Next Day Courier service available on weekdays only for orders placed before 2pm. Please be aware that selecting next-day delivery after 2pm on a Thursday will result in dispatch on Friday and delivery on the following Monday.
• UK courier, Next Day Before Noon service available on weekdays only for orders placed before 2pm. Please be aware that selecting next-day delivery after 2pm on a Thursday will result in dispatch on Friday and delivery on the following Monday.
Ordering outside of the UK?
We can ship internationally, however any taxes & custom duties for shipments outside the UK to EU and international destinations are not included in the delivery cost. Unfortunately, we have no control over these charges, these will be levied when the order reaches the delivery address.
To avoid these fees, contact us and we can see if we have a supplier within your country of residence.
Import Taxes or Customs Clearance Charges
We care about our customers but unfortunately we cant control custom fees upon the arrival of your order. If ordering outside the UK, there will be a custom charge which isn't included within your delivery cost.
What are the shipping costs?
• We offer FREE UK* Next Day courier Delivery on all orders over £35.
• If you would like UK* courier, Next Day Before Noon, this costs £25.20.
• If your order is under £35, the cost for UK* Standard Courier is £7.80, UK next day courier is £15.00 and UK next day by noon is £25.20.
*Excludes Northern Ireland.
How can I track my item?
You can see the status of your order in your Thermapen account; however, we will send you an email once your items have been despatched. If ordered via UPS courier, you can contact us if you require a tracking number.
What happens if my parcel arrives and I’m not in?
If delivered via Royal Mail (standard delivery option) your parcel will be securely held at your local post office. A note of where your parcel is being held along with details of where to collect it will be left.
If delivered via UPS courier (two day or next day delivery), UPS will reattempt delivery up to 3 times before returning your item or sending it a UPS access point.
I haven’t received my parcel. What can I do?
Firstly, we are really sorry this has happened. We endeavour to meet the estimated delivery times but sometimes, unfortunately this is out of our hands. But please do not worry, if your item has not arrived within 10 working days of purchase, please contact us and a member of our team will investigate this for you.
My order has arrived damaged or is incorrect. What do I do?
Please contact us and a team member will be in touch to offer support.
Returns
How long have I got to return my order?
We can only accept returned items 30 days from date of purchase.
How much does it cost to return my order?
Thermapen will charge 25% of invoice value or a minimum of £10.00 to process a return.
Can I return my order if used?
All goods returned must be received in their original supplied condition for us to process your return. We are unable to accept and refund any items which have been used or damaged.
How do I receive my refunded payment?
Your refunded payment, minus the charge for us to process the return, will be credited in the form of payment used to make the original purchase.
Service & Repair
How can I return my Thermapen for service & repair?
Via our online form, please visit our returns page.
How will I know if my Thermapen is under guarantee?
Our service team will be able to inform you whether your Thermapen is still under guarantee by looking at the serial number.
How will I know my Thermapen’s cause of issue?
A full diagnosis by our service team will take place, they will then debrief you following this.
Do I need to pay to get my Thermapen fixed?
If your Thermapen breaks outside guarantee or breaks due to customer misuse there will be a charge to fix your Thermapen.
Please see below the set costs for fixing a Thermapen outside its guarantee, broken down by model.
• Thermapen Classic: £23.00
• Thermapen Professional: £29.50
• Thermapen ONE: £29.00
It’s important to note after our service team have fixed your Thermapen, an additional 1-year guarantee and 2-year manufacturer calibration certification will apply to each fixed Thermapen. Your Thermapen will be as good as new!
Oven & BBQ Thermometers
What is the guarantee on my oven or BBQ thermometer?
Our oven and BBQ thermometers have between a one to two year guarantee. The guarantee for each product has been listed below:
DOT Digital Thermometer: 1 year
BlueDOT Bluetooth Thermometer: 1 year
Signals: 1 year
Billows: 1 year
Smoke: 1 year
ChefAlarm: 1 year
ThermaQ Wi-Fi Professional: 2 years
ThermaQ Blue Thermometer: 2 years
ThermaQ 2 Four Channel Thermocouple: 2 years
If the device breaks within its guarantee period, please visit our service & repair page to arrange a return.
Why do I need a smart thermometer?
All our oven and smoke thermometers have a built-in alarm, allowing you to set your desired temperature and leave your cooks until the alarm has sounded. Utilising one of our smart thermometers means you avoid opening either your oven or BBQ throughout the cook, therefore no unnecessary heat is lost.
A few of our oven and smoke thermometers have built in Wi-Fi and Bluetooth, allowing you to monitor your cooks remotely via the free downloadable app, available on any smart device.
For the serious cooks and BBQers amongst us, the free app provides a graph output allowing you to monitor temperature trends. The app is designed specially to make cooking processes easy to replicate.
Our range of oven and BBQ thermometers are designed to use alongside our digital instant-read thermometers. These smart devices capture your cook at its prime temperature and our instant-read thermometers are there to spot check, ensuring your meat is cooked throughout.
Put your mind at ease and let our thermometers do the work, they will guarantee perfectly cooked food, every time.
What can I monitor with my oven and BBQ thermometer?
Our range of oven and BBQ thermometers are ideal for monitoring slow cooks over long periods of time. Large joints of meat such as pulled pork or brisket are perfect for cooking with our smart thermometers, as you can continue your day and relax in the knowledge that you will be notified if your meat or pit temperature falls out of range.
A few of our oven and BBQ thermometers are also supplied with a pit probe allowing you to monitor the air temperature of your BBQ. Excellent for maintaining control over low and slow cooks where pit temperature is critical.
Can I track my oven & BBQ thermometers from my phone?
Some of our oven and BBQ products have built in Bluetooth/Wi-Fi allowing them to connect to a free downloadable application, available on any smartphone device.
Our developers have created two apps to suit our range of products. Each app has been designed specially to run in conjunction with a certain product. Please see below:
The ThermaQ app:
• ThermaQ Blue Thermometer with Bluetooth
• ThermaQ Wi-Fi Professional
ETI app:
• RFX
• Signals
• BlueDOT Bluetooth thermometer
Both apps allow you to track/monitor your cooks remotely and save your previous methods for easy replication.
How do I return my oven & BBQ thermometer for repair?
If your oven & BBQ thermometer breaks within the guarantee period you can send the broken device to us for us to evaluate. If the broken device is classified as a warranty claim we will send you a new device. To start a returns process please visit our service & repair page.
