Thermapens are hand-manufactured in Britain and we strive for
perfection in every single product we produce. One of the true advantages of being a manufacturer is that we know exactly how our products work and how to repair them.
the Returns process
Thermapen is committed to supporting our customers and our service & delivery team are equipped with the best resources to do this. All repairs and servicing are undertaken in-house to give an unrivalled after-sales service.
Service & Repairs FAQ
Via our online form, please see the process and find the form above.
Our service team will be able to inform you whether your Thermapen is still under warranty by looking at the serial number.
A full diagnosis by our service team will take place, they will then debrief you following this.
If your Thermapen breaks outside warranty or breaks due to customer fault there will be a charge to fix your Thermapen.
Please see below the set costs for fixing a Thermapen outside its warranty, broken down by model.
Thermapen Classic: £23.00
Thermapen Professional: £29.50
Thermapen One: £29.00
It’s important to note that after our service team have fixed your Thermapen, an additional 1-year warranty and 2-year manufacturer calibration certification will apply to each fixed Thermapen. Your Thermapen will be as good as new!