Service & Repair

Thermapens are hand-manufactured in Britain and we strive for perfection in every single product we produce. One of the true advantages of being a manufacturer is that we know exactly how our products work and how to repair them. 

The Process

1. Complete the form

To return your faulty item. Please fill in our online service & repair form below. Specify ‘repair’ and fill this form in as thoroughly as possible to ensure the Thermapen service team have a comprehensive understanding of the issue, which will assist in a rapid diagnosis. 

2. Confirmation email

After you have submitted your online form, you will receive a confirmation email with your reference number and details of where to send your broken Thermapen to. Please take note of your reference number and the return address.

3. Post your item

Please securely package your Thermapen along with your reference number to the address sent to you in the confirmation email.

4. Repair

The Thermapen service and delivery team will endeavour to fix your item promptly. If they require any further information, they will contact you directly.

5. Payment

If your item has broken outside its guarantee, or the reason for damage is customer caused, our service team will invoice you the associated cost for fixing the item. If you have received a faulty item, or the item has broken due to wear and tear and falls within its warranty, no cost will be applied.

6. Return

After the item has been fixed, the Thermapen service & delivery department will safely package and post your item. Once the service team have received your Thermapen, the process of fixing and returning your Thermapen should take no longer than five working days.

Thermapen is committed to supporting our customers and our service & delivery team are equipped with the best resources to do this. All repairs and servicing are undertaken in-house to give an unrivalled after-sales service.

Fill in the form below to begin the process

Service & Repairs FAQ

Via our online form, please see the process and find the form above.

Our service team will be able to inform you whether your Thermapen is still under warranty by looking at the serial number. 

A full diagnosis by our service team will take place, they will then debrief you following this.

If your Thermapen breaks outside warranty or breaks due to customer fault there will be a charge to fix your Thermapen.

Please see below the set costs for fixing a Thermapen outside its warranty, broken down by model.

Thermapen Classic: £23.00

Thermapen Professional: £29.50

Thermapen One: £29.00

It’s important to note that after our service team have fixed your Thermapen, an additional 1-year warranty and 2-year manufacturer calibration certification will apply to each fixed Thermapen. Your Thermapen will be as good as new!

A red Thermapen food thermometer with its battery cover off

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