Returns

Decided the Thermapen isn’t for youWe do have a returns policy in place to accommodate this, although rarely used!

The process

1. Complete form

Fill in our online returns form below, please specify ‘credit’ on this form.

2. Confirmation email

After you have submitted your online form, you will receive a confirmation email with your reference number and details of where to return your Thermapen to. Please take note of your reference number and the return address.

3. Post your Thermapen

Securely package and post your Thermapen, along with the reference number, to the address sent to you in your confirmation email.

4. Refund

After the team have reviewed and approved your returned Thermapen. You will receive your refunded payment, minus the cost of return.

Fill in the form below to begin the process

Return FAQ

A red Royal Mail postbox on a street

We can only accept returned items 30 days from date of purchase.

Thermapen will charge 25% of invoice value or a minimum of £10.00 to process a return.

All goods returned must be received in their originally supplied condition for us to process your return. We are unable to accept and refund any items which have been used or damaged. 

Your refunded payment, minus the charge for us to process the return, will be credited in the form of payment used to make the original purchase.

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