Customer Care

We are here to help.
If you require further information or support regarding your Thermapen order, wish to return your Thermapen for repair or have a general question about your Thermapen, you can find the answer on this page. You can also speak directly to a member of our Thermapen team via our online contact form, and we will be in touch. Alternatively pick up the phone and speak with a member of our team; the Thermapen contact number is located at the bottom of this page.
Frequently asked questions

You can see the status of your order in your Thermapen account; however, we will send you an email once your items have been dispatched. If ordered via courier, you can contact us via our online contact form if you require a tracking number.

To get an accurate reading with your Thermapen, insert the probe tip into the thickest part of food you are taking the temperature of. With meat, make an effort to avoid any obvious bone or gristle. 

It is quick and easy to set up a Thermapen account, just follow the link here, all we require is your name and contact details. Once your Thermapen account has been set up, you will receive 10% off your first purchase, plus benefit from a faster checkout and one-click re-orders.

• UK next day courier, weekdays only, when ordered before 3pm. Excludes Northern Ireland. FREE for all orders over £25. Costs £10.80 for all orders under.

• UK standard courier, arrives within 2 to 3 working days. Excludes Northern Ireland. Costs £6 for all orders under £25.

• UK courier, next day before noon, weekdays only, when ordered before 3pm. Excludes Northern Ireland. Costs £24.

Via our online form, please see the process and find the form here.

A red Thermapen, digital food thermometer being used to measure the temperature of a turkey coming out the oven
about your order

Shipping & delivery

Rest assured, after you’ve placed your order, we will ensure your products are delivered as quickly as possible. Visit the link below to find out more.

Service & repair

If your Thermapen has seen too many open flames, we have a dedicated service team who will endeavour to fix your Thermapen.


If you’ve decided the Thermapen isn’t for you, we do have a returns policy in place to accommodate this, although it is rarely used!

Thermapen account
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What that means for you?
  • 10% off your first purchase if you subscribe to our weekly newsletter
  • Exclusive offers and weekly recipes if you remain subscribed to our weekly newsletter
  • Faster check out
  • One-click, re-ordering
  • Delivery updates and tracking options
  • Easy invoice download and access to your order history
contact our Thermapen team

Click the button below to contact the Thermapen team directly

Monday to Friday 9.00-17.00
Tel: +44 (0)1903 202151
Fax: +44 (0)1903 202445

Electronic Temperature Instruments Ltd

Easting Close, Worthing, West Sussex, BN14 8HQ, UK

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