We are here to help.
If you require further information or support regarding your Thermapen order, wish to return your Thermapen for repair or have a general question about your Thermapen, you can find the answer on this page. You can also speak directly to a member of our Thermapen team via our online contact form, and we will be in touch. Alternatively pick up the phone and speak with a member of our team; the Thermapen contact number is located at the bottom of this page.
Frequently asked questions
You can see the status of your order in your Thermapen account; however, we will send you an email once your items have been dispatched. If ordered via courier, you can contact us via our online contact form if you require a tracking number.
To get an accurate reading with your Thermapen, insert the probe tip into the thickest part of food you are taking the temperature of. With meat, make an effort to avoid any obvious bone or gristle.
It is quick and easy to set up a Thermapen account, just follow the link here, all we require is your name and contact details. Once your Thermapen account has been set up, you will receive 10% off your first purchase, plus benefit from a faster checkout and one-click re-orders.
• Standard UK mainland via Royal Mail untracked (arrives within 7 working days).
• UK mainland two-day standard via courier (arrives within 2 working days for all items purchased before 1pm).
• UK mainland next working day delivery (arrives next day for all items purchased before 1pm).
Via our online form, please see the process and find the form here.
about your order
Shipping & delivery
Rest assured, after you’ve placed your order, we will ensure your products are delivered as quickly as possible. Visit the link below to find out more.
Service & repair
If your Thermapen has seen too many open flames, we have a dedicated service team who will endeavour to fix your Thermapen.
Returns
If you’ve decided the Thermapen isn’t for you, we do have a returns policy in place to accommodate this, although it is rarely used!
Thermapen account
Sign up and join our community of Thermapen advocates
What that means for you?
- 10% off your first purchase if you subscribe to our weekly newsletter
- Exclusive offers and weekly recipes if you remain subscribed to our weekly newsletter
- Faster check out
- One-click, re-ordering
- Delivery updates and tracking options
- Easy invoice download and access to your order history
contact our Thermapen team
Click the button below to contact the Thermapen team directly
Monday to Friday 9.00-17.00
Tel: +44 (0)1903 202151
Fax: +44 (0)1903 202445
Electronic Temperature Instruments Ltd
Easting Close, Worthing, West Sussex, BN14 8HQ, UK
If you are a business customer, browse our range of industry leading commercial products by clicking the logo below.
