We are here to help
If you require further information or support regarding your Thermapen order, wish to return your Thermapen for repair or have a general question about your Thermapen, you can find the answer on this page. Alternatively, email us or pick up the phone and speak with a member of our team.
Monday to Friday 9.00-17.00
Tel: +44 (0)1903 202151
Fax: +44 (0)1903 202445
Email: sales@etiltd.com
Electronic Temperature Instruments Ltd.
Easting Close, Worthing, West Sussex, BN14 8HQ, UK
Frequently Asked Questions
How can I track my item?
You can see the status of your order in your Thermapen account. However, we will send you an email once your items have been dispatched. If ordered via courier, you can contact us via our online contact form if you require a tracking number.
How to pay with Klarna?
Klarna is available at checkout. Get more time to pay with Klarna. Read more about the terms and conditions here.
Where do I insert the probe to get an accurate reading?
To get an accurate reading with your Thermapen, insert the probe tip into the thickest part of the food you are taking the temperature of. With meat, make an effort to avoid any bone or gristle.
How to set up an account?
It’s quick and easy to create a Thermapen customer account – just follow the link here. All we require is your name and contact details. Creating an account means faster checkout and easy one-click reorders.
What are the UK delivery options?
• UK next day courier, weekdays only, when ordered before 2pm. Excludes Northern Ireland. FREE for all orders over £35. Costs £15.00 for all orders under £35.
• UK standard courier, arrives within 2 to 3 working days. Excludes Northern Ireland. Costs £7.80 for all orders under £35.
• UK courier, next day before noon, weekdays only, when ordered before 2pm. Excludes Northern Ireland. Costs £25.20.
How can I return my Thermapen for service & repair?
Via our online form, please see the process and find the form here.
About Your Order
Shipping & Delivery
Rest assured, after you’ve placed your order, we will ensure your products are delivered as quickly as possible. Visit the link below to find out more.
Service & Repair
If your Thermapen has seen too many open flames, we have a dedicated service team who will endeavour to fix your Thermapen.
Returns
If you’ve decided the Thermapen isn’t for you, we do have a returns policy in place to accommodate this, although it is rarely used!
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